Elite Secrets Bridal

Description

Welcome to Elite Secrets Bridal!

Elite Secrets Bridal provides top of the line bridal fashion, highly trained industry professionals, we promise exceptional service to our clients. We have several years of experience in wedding beauty, collection availability, private bridal suite venue option, hair, and makeup services, on-location alternations.

They are popular in the city for their top of the line bridal beauty services. Serving in the industry for years, their highly-trained beauty professionals strive to deliver exceptional beauty services to their customers. They have years of experience in on-site bridal hair & makeup and can turn you into the best version of yourself, taking your overall experience to the next level.

Vendor Profile - Latonya Jackson

Latonya Jackson

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Review

1 Review for Elite Secrets Bridal

  • Naomi M
    Naomi M wrote a review April 2, 2022
    1/5
    Poor communication, very stress-inducing

    I am saddened that is has to come the point where I have to leave this review about this establishment, but I cannot hold in my frustrations any longe...r, I want to possibly save other future brides from going through what I am going through right now.

    I found Elite Secrets through Instagram months before I was engaged, and fell in love with what I saw. I was happy to support a Black-owned female-run business because that aligns with my core values as a fellow Black woman. Everything seemed perfect when my mom, my sister, and I visited on White Friday to pick out my dream dress. I especially loved the claim that they tailor to all body types, and I *especially* loved that they have different colored mesh to sew onto dresses so that brides with darker skin tones don’t have to look ashy with generic mesh panels. That was in late November. We finalized the purchase of my dress in early to mid-December because my wedding is on June 12th.

    It is now the beginning of April and I haven’t heard a single update. At the time of purchase, it was my understanding that it could take 4-6 months for my dress to arrive, and I was okay with that knowledge of shipping delays due to the pandemic and what not. I’m still okay with that knowledge and am not expecting things to be perfect. However, what I am not okay with at all is the absolute lack of communication from this establishment. I have been calling at minimum once a month and sometimes up to three times a month since late February/early March, simply asking for an update on my dress. Every single time I have called, I have been told that they are “trying to contact the manufacturer” and will “put a note in my profile and get back to [me] with an update.” And every single time I have been left hanging with no update, not in email form, and not in the form of a phone call. It is now the beginning of April, and I called a couple of days ago, only to receive the exact same answer, with the exact same outcome - no update whatsoever.

    I am so disappointed. I am so frustrated. I blindly put my trust in this establishment without first checking reviews, so I hope this is a wake-up call to somebody else so they are at least aware that this can happen to them too.

    The sad thing is that I chose to shop here instead of just buying a dress online, just for the purpose of supporting a Black-owned business, and I am now starting to regret my decision. I am so stressed and anxious during a time that is supposed to be filled with joy and anticipation, and it really feels to me like the staff ultimately do not care about me and my wedding, which was NOT the vibe I got from actually shopping in person. I have been going through so much stress and anxiety that it is now starting to manifest in physical ways on my body.

    While it appears to be a long shot, I may return to this review after my honeymoon is over and update it if the situation works out for the best, in the interest of providing an honest wholistic look at the situation. I hope to be able to do that, because I hate having to leave a bad review like this for a place I dreamed of shopping at for months.

    Date of wedding: 06-12-2022


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