Can the review be disputed by the vendor?

Yes. The vendor can submit a review dispute via the “Reviews” section of the Vendor Dashboard account.

What happens to the review during the investigation process?

The review will temporarily be hidden from the profile until the end of the investigation. It will appear live on the vendor’s profile again if the reviewer is able to provide satisfactory proof to the reviews investigation team or will be permanently removed if the reviews investigation team is not satisfied with the proof provided by the reviewer.

What proof does WeddingRule ask from the reviewer?

The only acceptable documents acceptable as proof are
1) Proof of Payment
2) Binding Contract between the reviewer and the vendor

What if the vendor believes that the facts written in the review are not truthful?

WeddingRule does not make any judgements on the accuracy/conformity to facts of the reviews submitted on a vendor’s profile page. We will not remove a review from a vendor’s profile if the vendor and the client disagree on the course of events that took place. The only thing that WeddingRule confirms is that the reviewer conducted business with the vendor.

Who can submit a review on a vendor’s profile listing?

Only individuals who were legitimate clients of the vendor, their feedback is permitted, whether it is positive, negative or neutral. Employees of the vendor, guests at the wedding or any other vendors present at the wedding are not allowed to submit a review.

Can WeddingRule provide the vendor with the documents submitted as ‘proof’ by the reviewer?

Our policies do not allow that unfortunately and due to privacy reasons, any evidence shared by the reviewer will not be shared with the vendor.